TRI-VALLEY ELDER SERVICES, INC. AVAILABLE SERVICES

The majority of our clients fall under state guidelines for income and need eligibility. Additionally, Tri-Valley offers products and services to elders and their families on a private pay basis.

WHAT DO YOU NEED?

Free Information Crisis Assistance Home Help Meals Housing Options Long Term Care Pharmacy Program Additional Supports Speaker's Bureau

Our information and referral department is available to answer your questions and guide you through the maze of elder services by phone, fax or e-mail Monday through Friday from 8:30 - 5:00 Eastern Time.

As the Protective Services Agency for its 25 town area, Tri-Valley accepts all reports of physical abuse, emotional abuse, neglect, and financial exploitation of individuals 60 and older. Confidential reports are received from mandated reporters, family members and concerned individuals. TVES also has a Crisis Intervention Program which assists, on a short term basis, elders who are experiencing a period of instability.

When the agency is closed, you may call the Executive Office of Elder Affairs' Elder Abuse Hotline @ 800-922-2275.

Tri-Valley's in-home support to elders provides those 60 and over with practical assistance to allow them to remain longer in the comfort and familiarity of their own homes. Tri-Valley's professional care managers meet with elders, assess their needs and suggest individual plans of care. Services may include: cleaning, shopping, meal preparation, laundry, personal care, companion, caregiver respite and personal emergency response systems. Additionally, the Adult Family Care Program offers a Medicaid funded recuperative care program and a private pay respite program in host homes.

The nutrition program at TVES serves over 1100 nutritionally balanced meals per day at its 12 local meal sites, five lunch clubs and through its Meals on Wheels deliveries to homebound elders. Senior nutrition centers offer both hot wholesome lunches and an opportunity for elders to socialize. Elders over 60 and their spouses are welcome at all nutrition centers. Lunch reservations may be made by calling 24 hours in advance.

Franklin -- (508) 520-4945 Milford -- (508) 478-8102 Northbridge -- (508) 234-2002 Oxford -- (508) 987-6000 Southbridge -- (508) 764-6313 Spencer -- (508) 885-3904 Sturbridge -- (508) 347-5063 Sutton -- (508) 234-0730 Upton -- (508) 529-9094 Uxbridge -- (508) 278-7609 Webster -- (508) 949-6407 W. Brookfield -- (508) 867-1411

For more information about Meals on Wheels delivery:

Tri-Valley's Adult Family Care and Congregate Housing programs offer elders alternatives to institutionalization. An elder in need of personal care assistance, 24-hour supervision and who enjoys family living may find our Adult Family Care Program the perfect option. A person who may desire the companionship of others in a shared living experience while maintaining a degree of independence and privacy may find the Congregate Housing program an ideal living arrangement.

There can come a time when living at home is no longer a safe option and it may be appropriate for a senior to move to a long term care facility. TVES can assist a family with this transition in three ways:
1. We can provide information about nursing and rest homes in our service area.
2. Our team of nurses assists with the federally mandated screening process for Medicaid reimbursement of nursing home costs.
3. The TVES Ombudsman program acts as an advocate for residents of long term care facilities and their families.

Prescription Advantage is a prescription drug insurance plan administered by the Commonwealth of Massachusetts. Prescription Advantage is available to all Massachusetts residents age 65 or older, as well as younger individuals who meet income and employment guidelines.

TVES offers a variety of additional support services designed to assist elders to live with dignity and independence.

Companions and friendly visitors provide conversation, company, and occasional transportation to appointments or shopping trips. A trained SHINE (Serving the Health Information Needs of Elders) counselor can help the senior sort through the confusing array of health care insurance options as well as make sense of the many bills and informational letters elders receive from hospitals, Medicare and other health insurance carriers. Money managers and representative bill payees are available to assist seniors in balancing checkbooks, paying bills and other financial issues. Tri-Valley resource specialists provide information from up-to-date area, state, and national resource files of additional support services for elders and their families. This service is free. Staff is available with friendly telephone assistance Monday - Friday, 8:30 - 5:00 Eastern Time.

TVES staff members are available to give presentations on a variety of interesting subjects to social and fraternal organizations.